1. The accommodation contract and its related contracts concluded between the Hotel and a guest are subject to these General Terms and Conditions. Any matters not contained in these General Terms and Conditions are subject to applicable law or generally accepted practices.

2. Notwithstanding the preceding paragraph, the Hotel may conclude a special contract with a guest as long as the special contract is not against the purposes of these General Terms and Conditions, applicable law, or generally accepted practices.

If the Hotel accepts a reservation, the Hotel may ask the person making the reservation to provide the following information within a specific period:

(1) the name, address, gender, age, nationality, and occupation of each guest; and

(2) other information that the Hotel may consider necessary.

1. If a person making a reservation cancels the whole or part of their reservation, the Hotel will charge them a cancellation fee under the Cancellation Fee Policy attached to these General Terms and Conditions.

2. If a guest fails to arrive by 10 p.m. of the scheduled day of arrival (or within two hours of the scheduled time of arrival if the guest has informed the Hotel of the time in advance) without notice, the Hotel may deem that the guest has canceled the reservation.

3. In the case of a deemed cancellation under the preceding paragraph, if the guest proves that their failure to arrive without notice is caused by an event not attributable to them, such as nonarrival or delay of trains, aircraft, or other public transportation, the Hotel will not charge them the cancellation fee referred to in paragraph 1.

The Hotel may cancel a reservation:

(1) if the guest falls under any of items (3) to (8) of Article 8; or

(2) if the guest fails to provide information requested by the Hotel under Article 2 by the deadline.

1. A guest is required to pay their room charges by cash (in Japanese yen) or by using a credit card or coupons designated by the Hotel when they check in. Checks, and deferred payment, such as lump-sum payment by the company of a guest, unless it is specially acceptable under a policy separately established, are not acceptable.

2. A room charge will not be refunded even if the guest does not stay overnight after check-in.

On the day of check-in, a guest is required to register the following information at the reception desk of the Hotel:

(1) the information listed in Article 2;

(2) their passport number, landing place in Japan, and date of landing in Japan if they are a foreign national (the Hotel will copy the passport pages for verification);

(3) the scheduled date and time of departure; and

(4) other information that the Hotel may consider necessary.

1. The hours during which guests may use the hotel are from 3:00 p.m. to 11:00 a.m. the following morning. However, in the case of consecutive stays, guests may use the hotel all day, except on the days of arrival and departure.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest to occupy the room outside the hours specified in the same paragraph. In this case, the following additional fees will be charged.
(1) Until noon
Single room 1,000 yen / Twin room 2,000 yen
(2) After noon, one night

The Hotel may refuse to provide accommodation in any of the following cases:
(1) When the application for accommodation does not comply with these terms and conditions.
(2) When the hotel is fully booked and there are no rooms available.
(3) When the person seeking accommodation is deemed to be in danger of engaging in conduct that will violate the laws and regulations or public order or good morals in regard to his/her accommodation.
(4) When the person seeking accommodation is a patient of a specific infectious disease, etc.
(5) When the Guest is subjected to violent demands or is asked to assume an unreasonable burden in relation to his/her accommodation.
(6) When a person seeking accommodation has repeatedly made requests which are deemed to be excessively burdensome to the hotel and which may seriously impede the provision of accommodation services to other guests as specified in Article 5-6 of the Inns and Hotels Act.
(7) When the Hotel is unable to provide accommodation due to natural disasters, malfunction of facilities, or other unavoidable reasons.
(8) When the person seeking lodging is deemed to be causing significant inconvenience to other guests (e.g. drunkenness, violent behavior, loud voices, noise, unpleasant odors, etc.).
(9) When the person seeking accommodation is deemed to be using the guest room in an unsanitary manner or to be in danger of damaging the environment.
(10) When customer harassment is recognized as falling under Tokyo Metropolitan Ordinance No. 140, the Tokyo Metropolitan Ordinance for the Prevention of Customer Harassment.
(11) When the person seeking accommodation is deemed to fall under any of the following (a) to (c):
(a) An organized crime group, a member of an organized crime group, a semi-regular member of an organized crime group, or a person related to an organized crime group or other anti-social forces
(b) When a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime member
(c) A corporation in which any of its directors is a member of an organized crime group.

On the Hotel’s premises, every guest is required to observe its House Rules shown on the premises.

Even during the contract period of a stay, the Hotel may refuse the guest their continued stay:

(1) if the guest falls under any of items (3) to (8) of Article 8; or

(2) if the guest fails to observe the House Rules referred to in the preceding Article.

1. The Hotel is responsible for a guest’s stays from their registration at the reception desk until their vacation of their room for departure.

2. If the Hotel cannot provide a room to a guest for reasons on its part, the Hotel will arrange for another accommodation facility with the same or similar conditions unless it is difficult to do so due to natural disasters or other similar causes.

3. As an exception to the preceding paragraph, the Hotel is not responsible for its failure to provide a room to a guest due to reasons not attributable to the Hotel or force majeure events.

4. The Hotel is not responsible for any accidents that may result from a guest’s failure to observe the House Rules shown on its premises.

5. Guests are advised to carry around or leave at the reception desk their valuables and cash. Please note that the Hotel is not responsible for any loss or theft of their valuables and cash in their rooms.

(1) If any valuables or cash left by a guest at the reception desk is lost or damaged due to causes other than force majeure events, the Hotel will compensate them for the loss or damage as long as they have informed the reception desk of the kinds and values of the valuables or cash in advance. In this case, if they have not provided such information to the reception desk in advance, however, the Hotel will compensate them for the loss or damage up to 50,000 yen.

(2) If any valuables or cash brought in by a guest without being left at the reception desk is lost or damaged due to the Hotel’s willful misconduct or negligence, the Hotel will compensate them for the loss or damage. In this case, if they have not informed the Hotel of the kinds and values of the valuables or cash in advance, however, the Hotel will compensate them for the loss or damage up to 50,000 yen.

(3) Guests cannot leave the following items at the reception desk:

1) items and money worth more than 500,000 yen;

2) devices with an information recording system (such as personal computers and mobile phones);

3) items related to personal information (such as customer lists);

4) artworks and antiques;

5) refrigerated and frozen goods; and

6) other items that the Hotel may consider are difficult to handle.

6. Storage of guests’ baggage and personal belongings

(1) When a guest’s baggage arrives by home delivery service, the Hotel will keep it at the reception desk if the reservation is confirmed. The Hotel will hand it over to the guest when they check in at the reception desk (the Hotel will not keep any baggage sent freight collect). After check-out, the Hotel will, as a general rule, keep only baggage and personal belongings that the guest will pick up later on the same day.

In either case, the Hotel will not keep any valuables, fragile items, refrigerated items, frozen items, commercial materials, or other similar items.

Each guest can leave only one piece of baggage with total dimensions of 1,500 mm or less.

(2) If a guest’s baggage or personal belongings are found to be left behind after their check-out, the Hotel will keep the baggage or personal belongings for seven days including the day when the baggage or personal belongings are found; after this period, the Hotel will report valuables to the nearest police station and dispose of other items on its own. However, the Hotel will dispose of food, drink, and unsanitary items on the day of check-out.

If the owner does not give instructions about their baggage or personal belongings or is unknown, the Hotel will keep the baggage or personal belongings for seven days including the day when the baggage or personal belongings are found and report the baggage or personal belongings to the nearest police station after this period.

(3) The Hotel’s responsibility for the storage of a guest’s baggage and personal belongings in the case referred to in item (1) and the case referred to in item (2) is subject to Article 11, paragraph 5, item (1) and Article 11, paragraph 5, item (2), respectively.

7. If there is a message, memo, or facsimile received by a clerk for a guest, the lamp of the telephone in their room will turn on, and the guest is expected to contact the reception desk. If the guest cannot receive or is late receiving the information or face other similar problems by failing to notice the lighting, the Hotel is not responsible for the consequences.

The Hotel may revise these General Terms and Conditions in accordance with the provisions of the Civil Code.

In this case, the Hotel will make public the revisions and the effective date online, by posting them on its premises, or by other reasonable means, and the revisions will become effective after the reasonable period specified at the time of publication. However, the Hotel may immediately apply minor revisions that serve guests’ interests by making them public.

All disputes over accommodation contracts and their related contracts concluded between the Hotel and guests as well as these General Terms and Conditions will be brought before the Tokyo District Court or Tokyo Summary Court as the exclusive competent court.

A guest who cancels their reservation on the scheduled day of arrival will be charged 100 percent of the room charge for the first day of their stay.

The same policy applies to guests who fail to check in without cancellation notice.

A guest who cancels their reservation on the day before the scheduled day of arrival will be charged 80 percent of the room charge for the first day of their stay.