Contact FormPlease apply from here.

Please note that if you make a reservation via an external booking site (Rakuten Travel, Booking.com, etc.) and pay in advance, we cannot issue a receipt.
Also, if you make a reservation and pay in advance through the official website, the receipt will be issued on the official website.
 

Yes, we do, but it will vary depending on your application route and payment method.

■On-site payment: A receipt (invoice) will be issued upon check-in.
■ Advance payment (official website reservation)
A receipt ( invoice)  will not be issued upon check-in, but it can be issued on the official website. It can also be issued at the front desk on request.
■ Advance payment (external reservation site/only accommodation)
A receipt ( invoice)  will not be issued upon check-in. Receipts can only be issued from external reservation sites. Billing statements (invoice) can be issued at the front desk on request.
■Prepayment (including external reservation site and transportation)
We are unable to issue any certificate at our hotel. Please contact the website or travel agency where you made your application.
 

Reservations can be made on the official website or by phone from the 1st of the month three months prior to the month of stay. (Example: 12/1 1 night ⇒ Reservations accepted from 9/1)
* Reservations by phone or online will be accepted from 12:00 noon on the 1st.
Please note that reservations for the Cinnamoroll Room can be made from the 1st of the month 6 months prior to the month of your stay. (Example: 12/1 1 night ⇒ Accepted from 6/1)

You can reserve up to 5 rooms at a time on our official website. If you wish to reserve 6 or more rooms, please make multiple reservations.
Please note that reservations for 15 people or more will be treated as a group.
The cancellation policy is different from usual.
[20 days before: 10%; 9 days before: 20%; 1 day before: 80%; on arrival day/no-show: 100%]
For group reservations, please use the "Inquiry Form" on the page .

The price shown is per room and includes consumption tax and accommodation tax (when incurred). In addition, we do not charge a service fee.

For reservations made on the official website, we ask that you cancel or change any reservations yourself on the website.
You can cancel or change your reservation by going to [My Page] ⇒ [Confirm Reservation].

You can cancel your reservation on the official website up until midnight on the day before your stay.
After that time, cancellations can only be made by phone, so please contact the hotel.
In addition, cancellation fees will be charged as follows:
[1 day before your stay] 80%
[On the day of your stay/No-show] 100%
[Groups] For reservations of 15 people or more, we have a separate cancellation policy as follows:
20 days before: 10%, 9 days before: 20%, 1 day before: 80%, On the day of stay/no show: 100%
*This does not apply if you have signed a separate contract such as a "Group Reservation Confirmation."
[Cinnamoroll Room] Cancellation policy is set out separately as follows:
14 days before: 20%, 7 days before: 50%, 1 day before: 80%, On the day of stay/no show: 100%

The following credit cards are accepted.
[Online payment at time of reservation] VISA, JCB, American Express, Master Card, Diners

 [Check-in] VISA, JCB, American Express, UC, DC, UFJ Card, Master Card, Diners, UnionPay, Persona Card, PiTaPa, iD

The following QR code payments can be used at check-in.
PayPay, dPayment, Rakuten Pay, Merpay, au PAY, ALIPAY, WeChatPay, J-Coin Pay, Bank Pay

A. After completing the payment, you can issue your own web receipt from your " My Page " on the official website.
The hotel cannot issue the receipt (we do not provide services such as mailing or faxing).

【Notes】
・Receipts for the total amount of the accommodation fee can only be issued from the time of reservation completion until 90 days after the check-out date. (We cannot issue receipts for each night of a consecutive stay reservation, or split the amount, or provide detailed receipts.)
The name of the person who made the reservation will be written in the address field, so please enter something else if you wish.
・Receipts can only be issued once. (Please ask the hotel front desk for a reissue.)
- Any changes to reservation details that you have made directly to the hotel, or changes that you have not made yourself on the official website, may not be reflected correctly in the amount shown on the electronic receipt.

[About online receipts]
・This service displays receipt data stored electronically on a screen.
It is no different from a traditional receipt in that it serves as proof of receipt contents, but since it is an electronic document, it is not subject to stamp tax even if printed.
It is your responsibility to check in advance whether or not you can use printed versions of web displays for accounting settlement.
・If the reservation amount or accommodation dates are changed or canceled after issuance, this receipt will become invalid.

For advance card payments, the billing process begins when the reservation is made, so you may be charged before check-in.
Please note that the timing of refunds will vary depending on the card company's process, so you will need to contact the card company directly. (Please note that due to privacy concerns, the hotel cannot inquire about customer information.)
If a reservation or cancellation is made before the closing date, it will be offset on your statement for the period, but no actual withdrawal will be made.
If the payment has already been debited, the amount will be refunded to your card on your next billing date.

We recommend the following browsers for this website. Please note that if you use a browser other than those recommended, some content may not function properly.
■ Windows (10 or later)
Google Chrome, Microsoft Edge, FireFox (latest versions)

■macOS (10.13 or later)
Google Chrome, FireFox, Safari (latest versions)

■Android (5 or later)
Google Chrome, standard browser (latest version)

■ iPhone (iOS 11 or later)
Google Chrome, Safari (latest versions)

The email will be sent automatically to the email address you registered. If there is an error in the email address you registered, the email will not be delivered to you.
Also, please check your device settings to see if the email may have ended up in your spam folder.
If you are registering an email address with a mobile carrier, please first change the settings to receive emails from the "reservation.jp" and "oursinn-hankyu.co.jp" domains.

In the following cases, even if you obtain a coupon, you may not be able to select it when making a reservation.
[Your reservation does not meet the coupon usage conditions]
Each coupon has its own terms and conditions, such as minimum amount, accommodation plan, reservation date, stay date, number of guests, etc. If you are reserving multiple rooms at once, the coupon terms and conditions must be met for each reservation (each room).
If a coupon is displayed under "Acquired Coupons" on your My Page but does not appear when you proceed to the actual reservation step, this is because the reservation you are currently making does not meet the conditions for using the coupon.

[The coupon usage limit has been reached]
Depending on the type of coupon, new acquisition and use may become impossible automatically once the first-come-first-served number of coupons (in the order of reservation completion) is reached. Coupons that cannot be used even if they have been acquired will not be displayed on My Page or in the reservation step when making a reservation.

[The number of coupons available has been exceeded]
The coupons that can be used per reservation vary depending on the service.

[Coupon has expired]
Please check the "Acquired Coupons" section of your My Page for the terms and conditions of use of your coupons.

In principle, if you cancel a reservation that has been made using a coupon, the coupon will be returned.
Please check the following points before confirming your cancellation.
If the returned coupon has expired or the number of uses has been exceeded, it will immediately become invalid after being returned and cannot be reused.
Cancellation fees for reservations made using coupons will be calculated based on the amount before the coupon discount.
Coupon discounts cannot be applied to cancellation fees.

Up to one preschool child may share a bed with one adult free of charge. However, this does not allow for more than the maximum number of guests to share a bed.
Maximum occupancy including preschool children

 [S building] Single: 2 people / Deluxe single: 2 people 

[T building] Twin: 4 people / Triple: 4 people / Quadruple (Family): 4 people

It depends on the reservation plan. Please check the details of your reservation plan. Breakfast can be ordered even after check-in.

Check-in is between 15:00 and 24:00, and check-out is by 10:00. Times may vary depending on your accommodation plan. Please check your accommodation plan.

Yes, this is possible. The following additional fees will apply.
Early check-in 

[S Building] Available from 12:00 noon for an additional fee of 3,000 yen per room.
[T Building] Available from 12:00 noon for an additional fee of 4,000 yen per room.
*Please inform the hotel in advance.

Late check-out
Extension until 11:00: Additional charges apply:

[S Building] 1,000 yen per room

[T Building]  2,000 yen per room

Extension until 12:00 noon : Additional charges apply

[S Building]  2,000 yen per room

[T Building]  3,000 yen per room
*Some rooms may begin cleaning from 10:00 a.m. If you wish to extend your stay, please let the front desk know by around 9:30 a.m.

Reservations for 15 or more people will be treated as "groups." For details, please see the page .

If the only guests staying at the hotel are under the age of 18, we may ask for a parental consent form to be submitted. Please contact the hotel for more information.

If you register as a web member when making a reservation on our official website, your information will be saved and you can make reservations easily the next time you make a reservation. You can also make reservations at the web member rate.
The information you will need to register is your name, email address, address, phone number, date of birth, and gender. There are no annual or registration fees. Also, no membership card will be issued.

You can make a reservation without registering as a web member.

When making a reservation on our official website, we offer plans available at a web member price and accommodation plans exclusive to web members.
In addition, if you select "Receive" to receive our e-mail newsletter, we may send you special deals and discount coupons from the hotel. Please register.

The email will be sent automatically to the email address you registered. Please check the following points before registering your email address. If there is a sending error during registration, you will need to re-register.
【Notes】
・If there is an error in the email address you registered, the email will not be delivered to you.
・Please check your device settings as the email may have ended up in the spam folder.
・If you are registering an email address with a mobile carrier, please first change the settings to receive emails from the "reservation.jp" and "oursinn-hankyu.co.jp" domains.
・One email address can only be used for one ID. Please note that you cannot use the same email address for multiple IDs, even if it is a temporary registration.
・Email addresses with "a dot before @" or "consecutive dots" cannot be registered because they are not international standards. Please use a different email address or change your email address.

You can cancel your membership from the [Confirm/Edit Member Information] ⇒ [Cancel Membership] page.
Once you have completed the cancellation procedure, you will receive a confirmation email.

You can change your registration details from the [Confirm/Edit Member Information] ⇒ [Change Registration Information], [Change Email Address], and [Change Password] pages.

Please reset your password by clicking on "Forgot your password?" on the login screen. You will receive a password reset email to your registered email address, so please follow the procedure.

We may send you information related to services that we believe may be of benefit to you.
*For details, please refer to the privacy policy .

On our official website, we use SSL (encryption) on all pages that use personal information.
The possibility of information sent from your web browser or from the Hotel being intercepted or tampered with over the Internet is extremely low.
In addition, any personal information provided by customers will be handled with care and will not be provided or disclosed to third parties, except as described in [ Privacy Section 4 Disclosure of Personal Information (Provision to Third Parties) ].

Available in [S Building] . (As of May 2021)
Due to the limited number of rooms, we may not be able to accommodate your request.
All rooms in [T Building] are non-smoking.

Available on the 22nd floor of the S Building. Reservations are accepted on a first-come, first-served basis, and we may not be able to accommodate your request depending on room availability.
The guest rooms are equipped with a three-way table mirror and an air-in shower head. 

(There is no ladies' floor in [T Building.] )

Free high-speed wireless LAN (Wi-Fi) internet connection service is available in all guest rooms. Please enter the password shown on the TV screen when using the service.

All rooms are equipped with multi-chargers for mobile phones.

The telephones in the guest rooms are for internal calls only and cannot be used to make outside calls.
Additionally, we are unable to connect external calls.

Please see the page for details.

Please see the page for details.

[S Building] Located in the coin service area behind the elevator hall on each floor.
[T Building] Available at the back of the corridors on 5th and 14th floors.

Yes, it is possible.
Please feel free to use the convenience store and Hankyu Department Store Food Hall located on the 1st floor of the hotel.

We do not allow visitors into guest rooms.
Please use the 3rd floor lobby if you are meeting with someone who is not staying at the hotel.

Slippers and room wear (sizes 120 and 140) are available. They can be picked up at the elevator hall on the 5th floor of the T building, or at the front desk on the 3rd floor of the S building.
We also have kids amenities (toothbrushes, hand towels, slippers) for preschool children. Please ask the front desk staff.

Available at three venues. Please see the page for details.
"The Garden" [S Building, 3rd floor]
Business hours: 6:30-10:00 (last entry 9:30) 

Additional fee: 800 yen (tax included)

"Ootoya" [S Building 2nd floor]
Business hours: 6:30-10:00 (last entry 9:30) 

Additional fee: 800 yen (tax included)

"Couleur" [T Building 3rd floor]
Business hours: 6:30-10:00 (last entry 9:30) 

Additional fee: 1,500 yen (tax included)

※[Children's use of Couleur]
・Elementary school students and older: Same price as adults 

・Preschool children 4 and older: 750 yen (tax included) *Please pay directly at the venue 

・Children 3 and under: Free

*Business hours may change due to circumstances. Please check the page .

The super public bathhouse "Ofuro no Ousama" is located on the 3rd and 4th floors.
We offer a wide variety of baths, including high-concentration carbonated springs and open-air baths, a sauna, and one of the largest bedrock baths in Tokyo (additional charge of 800 yen).

[Admission fees]
Guests staying at the hotel can use the service at a special rate (500 yen/time).
Please purchase a spa ticket at the hotel front desk.
[Business hours] 9:30am-2:00am (last entry 1:30am)/6:30am-8:30am (last entry 8:00am)
Please note that opening hours may be shortened or the facility may be temporarily closed due to facility inspections.
Please check the page .

[others]
・There is a separate passageway (4th floor) for guests only to access the spa facilities, so please use your room wear and slippers.
・Towels are not provided at the spa facilities. Please bring the towels from your room.

・Customers wearing diapers cannot use the facility.
・Customers with tattoos may not use the facility.

[Children's use]
・For children (preschoolers) sleeping in the same bed as guests, please purchase tickets at the front desk (500 yen / ticket).
Children who are still in diapers: They are not allowed to bathe, but they can enter the facility (no admission fee or ticket required).

[S Building] 4 locations on the 3rd floor 

[T Building] 9 locations on the 4th floor
For details, please see the page .

There are restaurants, cafes and other eating establishments within Oimachi Garden.
For more information, please visit the Oimachi Garden official website .
In addition, we are selling "dinner tickets" at the front desk, which allow you to enjoy a special set menu at some stores. For more information, please click here .

【parking】

There is a self-parking multi-storey car park (220 spaces available). Reservations are not accepted. As this is a shared car park with a commercial facility, it is expected to be crowded in the evenings.
[Restrictions] Vehicles up to 2.1m in height, 5.0m in length, and 1.9m in width can be parked. Microbuses and large buses cannot be parked.
[Fee] 200 yen for 30 minutes. If you enter and leave within 24 hours, the maximum fee is 1,500 yen (tax included).

*Payment can be made at the advance payment machine located at the entrance to the parking lot from the 3rd floor of the hotel (4th floor of the parking lot building), or at the payment machine at the parking lot exit. Once you leave the parking lot, you will be charged each time you leave.
The parking lot is closed between 2:00am and 6:00am. If you plan to enter or leave the parking lot during these hours, please contact the front desk. (Contact) 03-3775-6121

If you are coming by motorbike, please contact the hotel front desk in advance.

【Bicycle parking】
 

There are three bicycle parking areas available.

・East side bicycle parking lot (next to the main entrance of S Building) 100 yen every 2 hours *The first 90 minutes are free 

・West side bicycle parking lot (near the parking lot exit) 150 yen for up to 6 hours, 50 yen charged for every 4 hours thereafter *The first 90 minutes are free 

・South side parking lot (behind S Building) 150 yen for up to 6 hours, 50 yen charged for every 4 hours thereafter *The first 90 minutes are free

[S Building] There is a smoking booth on the 4th floor.

[T Building] A smoking space on the terrace next to the main entrance on the 3rd floor of Ofuro no Ousama is available.

There are coin laundry rooms on the 4th floor of each building.
[S Building] 6 machines for men, 4 machines for women

 [T Building] 3 machines for men, 3 machines for women 

Price: 300 yen per wash, 100 yen for 30 minutes of drying (cash only)
Although it is available 24 hours a day, please pick up clothes promptly after use for next customer.

[S Building] Staff are available at the front desk 24 hours a day.

For security reasons, the entrance to the building will be locked during the following times:
Locked locations: [S Building] [T Building] 1st floor elevator hall, 3rd floor lobby entrance, 3rd floor connecting passage 

Locked times: 1:00AM to 6:00AM the next morning
When it is locked,
・During your stay, please hold your room key over the card reader to enter the building.
・If you have not checked in, we will use the intercom to confirm your name as the person who made the reservation before allowing you to enter the building.

[T Building] Valuables safes are available in guest rooms.
[S Building] We will keep your luggage at the front desk.
However, please note that we cannot accept the following items:
*Items or money worth more than 500,000 yen 

*Devices that store data (computers, mobile phones, etc.)
*Items related to personal information (customer lists, etc.)
*Artworks and antiques

 *Other items that the hotel determines may be difficult to handle (business materials, etc.)

Only one item per person is allowed.
There is a self-service cloakroom exclusively for guests staying at the hotel, next to the front desk in S Building.

*Luggage storage is only available on the check-in or check-out day.
*Please note that we cannot accept valuables, fragile items, food, or refrigerated or frozen items.
*Please note that we will not take them to your room.
*Numbers are limited.

Please send it with prepayment. (We cannot accept cash on delivery or COD luggage.) We will store one piece per person (within 1,500mm in total of three sides) from the day before your stay until check-in.
On the cover letter, please include the check-in date, the guest's name (full name in hiragana, katakana, or alphabet), and contact information for the guest or the person requesting the return.
However, please note that we cannot accept the following items:
(Please note that we will not take them to your room.)
Items or money with a value exceeding 500,000 yen/Devices containing recorded information (PCs, mobile phones)/Items containing personal information (customer lists, etc.)/Artworks or antiques/Valuables, refrigerated or frozen items/Other items that the hotel determines may be difficult to handle (business materials, etc.)/Cash on delivery/If the recipient's reservation cannot be found, or the name on the reservation does not match the name on the reservation

This is available at the front desk on the 3rd floor of the S building. (Prepayment)
(Reception hours) 8:00-10:00

 (Finished product delivery time) 18:00-22:00
We accept only regular dress shirts.
We are closed on Sundays and public holidays. We may also be closed during Golden Week, Obon, and the New Year holidays. Please check the page for details.

Yes, please make a reservation in advance at the front desk.
Price: 3,150 yen (tax included) / 30 minutes, 5,250 yen (tax included) / 50 minutes [Payment by cash only]
*Please note that the store may be closed due to circumstances. Please check the information page for details.

[S Building] There is a foreign currency exchange machine on the 1st floor (near the ATM corner). (Available 24 hours a day)
You can exchange foreign currency into Japanese yen. (You cannot exchange Japanese yen into foreign currency.)

Please contact the hotel so we can look into it. (We will ask for your check-in date, guest name (full name), and phone number.)
Please note that the storage period is three months (one day for food and beverages).

You can use S Points.

[Earn] 1% of the total amount paid will be awarded (0.5% will be awarded for cashpoint cards)
[Use] 1 points = 1 yen, available for every 500 points
Please click Here for details.

*Points are only awarded if you make a reservation through this official website or the official Hankyu Hanshin Hotels website.
*Points can be used for reservations through all reservation sites (excluding prepaid reservations).
* Points are only awarded for plans that include accommodation fees. (Purchases of spa tickets, breakfast tickets, etc., as well as home delivery and cleaning services are not eligible.)
*Please present your Stacia Card when you check in.( If you use the self-service check-in machine, please inform the front desk staff after checking in.)
Also, if you wish to use points, you will need to check in at the manned counter.
*Points cannot be given after check out.