The Hotel collects personal data by the following methods in relation to the transactions related to hotel facilities and products (accommodation, food and drink, conference rooms, banquets, sale of goods, provision of other incidental products and services, etc.) and the transactions with our partnering companies, etc.:

(1) Directly from a customer

Via phone, writing (including electromagnetic records), business cards, verbal means, the Internet, etc.

(2) From a party duly authorized by a customer

Applicants for use, intermediaries, travel agencies, partners, companies, etc. providing package products, etc.

(3) Through published material

Via the Internet, newspapers, telephone directories, books and other publications

The Company uses customers’ personal data it collects for the following purposes:

(1) Communications sent in connection with transactions related to hotel facilities and products (accommodation, food and drink, conference rooms, banquets, sale of goods, provision of other incidental products and services, etc.), transactions with our partnering companies and other transactions, shipping of products, payment and settlement of charges, and other matters related to the foregoing;

(2) Communications to the customer;

(3) Trend surveys and statistical analysis of the use of the Company’s services and products;

(4) Notices related to products, services, events, etc. of the Company and H2O RETAILING Group(See Section 3 Item 2) companies;

(5) Creation, maintenance and retention of a hotel register prescribed by laws and regulations; or

(6) Purposes other than the ones listed above to which the customer has consented

Personal data will be used jointly inside respective H2O RETAILING Group companies in order to respond to inquiries, enhance the quality of services and for other purposes:

Details of the joint use by respective H2O RETAILING Group companies are as follows:

(1) Personal data items to be jointly used

   Equivalent to personal data specified in Section 3 of the H2O RETAILING Privacy Policy.

(2) Scope of joint users

   H2O RETAILING Group companies (*1)

   *1: The names of H2O RETAILING Group companies can be found in the annual securities reports of H2O RETAILING CORPORATION and on its website (https://www.h2o-retailing.co.jp/en/company/group.html).

(3) Purposes of joint use

   Equivalent to the purposes of use specified in Section 3 of the H2O RETAILING Privacy Policy.

(4) Name, etc. of the company responsible for managing jointly used personal data

   Naoya Araki, President and Representative Director, H2O RETAILING CORPORATION

   8-7 Kakuda-cho, Kita-ku, Osaka-shi, Osaka

Personal data provided by customers will be carefully processed and will not be accessed by or disclosed to any third party except under the following circumstances:

(1) The Company needs to allow an H2O RETAILING Group company, or a service provider with whom it has entered into a non-disclosure agreement to access personal data, or to disclose personal data to such Group company or service provider, for the purposes listed in Section 2;

(2) Access or disclosure is requested under laws and regulations (Access is requested by a duly authorized public authority, etc.);

(3) An unavoidable situation occurs that requires urgent action;

(4) As part of the services for its guests, the Hotel responds to an inquiry from a third party who has specified the customer’s name about whether the customer is staying at the Hotel or is in their room, or the duration of the customer’s stay, etc., or if the Hotel is requested by a third party to give a message, a package, etc. to the customer (unless the customer has expressed their intention not to consent to the access to or disclosure of the customer’s personal data at the time of booking or check-in); or

(5) For purposes other than the ones listed above to which the customer has consented.

The Company has taken necessary and appropriate security management measures to prevent any leakage, loss, damage, unauthorized access, etc. to personal data.

In addition, on all the websites it manages, the Company has security measures in place to prevent any interception, alteration or other unauthorized access to customers’ personal data.

If there is any change in your registered information, please contact the Hotel promptly. The Hotel will make changes to, correct or erase your information at your request.

Any amendments to this Privacy Policy will be notified on this website.

Accommodation Department, Ours Inn Hankyu, TEL: 03-3775-6121

Business hours: 10:00 a.m. to 17:30 p.m.